Shipping policy

Shipping Policy

Once you place an order with us, our team gets to work. Here's a step-by-step look at how your items will make their way to you.

Getting Your Order Ready

Every purchase begins its journey at our facility, where it is produced and prepared for dispatch. This handling phase typically takes between 5 and 7 business days from the moment your order is confirmed.

After your order has been processed and prepared, the package will be handed over to the carrier, and the transit period begins.

For most domestic destinations, you can generally expect the carrier to deliver within 5 to 10 business days. For international destinations outside of the specific regions listed below, the standard transit window is 7 to 15 business days.

Please note that processing and delivery times are estimates and may vary depending on product availability, order volume, holidays, carrier conditions, weather, customs processing, and other circumstances beyond our reasonable control.

Understanding Your Shipping Fee

A $5.99 shipping fee applies to orders shipped to destinations covered by this Shipping Policy.

The final shipping cost applicable to your order will be displayed during checkout before you complete your purchase. Shipping charges may vary in certain circumstances depending on the destination, products ordered, package characteristics, or available shipping methods.

To see the precise shipping charge for your specific order, simply add the products to your cart and proceed to checkout. Once you enter your mailing address, the applicable shipping cost will be calculated and displayed in your order total before you finalize payment.

When to Expect Your Package

We are able to send orders to destinations around the world. While the general timelines above apply to most locations, a specific group of countries and territories operates on a different schedule.

For these regions, the estimated preparation and transit times are as follows:

Processing time: 3–7 days
Shipping time: 14–30 days

A $5.99 shipping fee applies to orders shipped to these destinations.

The regions that follow this specific timeline and shipping fee structure are:

Ascension (English), Pitcairn Islands, Brazil, Israel, Japan, Chile, Mexico, Ukraine, Estonia, Latvia, India, Moldova, Thailand, Iceland, Singapore, Kazakhstan, Peru, Costa Rica, Bulgaria, South Korea, Colombia, Sri Lanka, Malta, Argentina, Cyprus, Indonesia, Malaysia, Lebanon, Armenia, Qatar, Reunion, Albania, Azerbaijan, Philippines, Bahrain, Jamaica, Brunei, Vietnam, Bangladesh, Cambodia, Barbados, Turkmenistan, Bhutan, Cape Verde, French Guiana, Greenland, Andorra, Tajikistan, Mongolia, Panama, Palestine, Guatemala, Nepal, Laos, Suriname, Vanuatu, San Marino, Nauru Lu, Congo, Mariana Islands, Western Samoa, Kiribati, Solomon Islands, Christmas Island, St. Helena, Western Sahara, Eritrea, Tuvalu, St. Christopher and Nevis, East Timor, Comoros, East Samoa (United States), Anguilla (English), Aruba, Bermuda (English), Cayman Islands (English), Cocos Island, Cork Islands (New), Dominica, Faroe Islands (Dan), French Polynesia, Gibraltar (English), Melon Drop Island (French), Marshall Islands, Martinique (French), Montserrat (English), Netherlands Antilles, New Caledonia (French), Norfolk Island (Australia), Puerto Rico (United States), St. Pierre and Miquelon, St. Vincent (English), Bahamas, Turks and Caicos Islands (United Kingdom), United Arab Emirates, Virgin Islands (British), Virgin Islands (United States), Valis and Fujia Islands (French), and Pitcairn Islands.

Directing Your Delivery

When you place an order, the entire shipment is sent to a single address.

If you need items to arrive at different locations, please place a separate order for each destination.

Regarding the type of address, we are able to accommodate deliveries to:

Residential addresses
Commercial addresses
PO Boxes
Military APO/FPO addresses

Please make sure that your shipping information is complete and accurate when placing your order.

We are not responsible for delays, additional costs, or failed delivery resulting from an incorrect, incomplete, or outdated shipping address provided by the customer.

If you notice an error in your shipping address after placing an order, please contact us as soon as possible. We will make reasonable efforts to assist you, but we cannot guarantee that an address change will be possible after your order has entered processing or has been dispatched.

International Duties and Taxes

For packages traveling internationally from the US, shipments are sent under a Delivered Duty Unpaid (DDU) basis.

This means that we do not collect VAT, customs duties, import taxes, or other destination-specific import charges at the time of purchase unless expressly stated otherwise.

Any duties, taxes, customs fees, brokerage fees, or other charges imposed by the destination country or local authorities are the sole responsibility of the recipient.

Since local charges and import requirements can vary from country to country, we recommend contacting your local customs office to understand any potential fees or requirements before placing your order.

Customs Clearance

International shipments may be subject to inspection, customs clearance procedures, or other import requirements imposed by the destination country.

Customs processing may cause additional delays beyond the estimated shipping timeframe.

We are not responsible for delays caused by customs authorities or for duties, taxes, fees, or other charges imposed during the customs clearance process.

If customs authorities or the shipping carrier require additional information or documentation, the recipient may be contacted directly.

Customers are responsible for complying with applicable import laws and regulations in their destination country.

Tracking Information

When tracking information is available, it may be provided to you by email or through your order information.

Please allow some time for tracking information to become active after your package has been handed over to the carrier. In some cases, tracking information may take several days to update as the package moves through the carrier's network.

Tracking information and delivery status updates are provided by the shipping carrier. We do not control the carrier's tracking system or scanning schedule.

Shipping Delays

All delivery times stated in this Shipping Policy are estimates only and are not guaranteed.

Delivery may take longer than the estimated timeframe due to circumstances including, but not limited to:

Severe weather
Natural disasters
Public holidays
Peak-season shipping volumes
Carrier delays
Transportation disruptions
Customs processing
Import procedures
Incorrect or incomplete delivery information
Remote or difficult-to-access destinations
Other events beyond our reasonable control

If your package is delayed, please allow additional time for delivery before contacting us.

We will make reasonable efforts to assist with delivery-related issues, but we cannot guarantee a specific delivery date.

Failed or Refused Delivery

If a package cannot be delivered because of an incorrect address, refusal to accept delivery, failure to collect the package, or other circumstances attributable to the recipient, additional shipping or handling charges may apply.

If a package is returned to us because it could not be delivered, we may contact you to arrange reshipment.

Any additional shipping costs associated with reshipping may be the customer's responsibility.

If you choose not to have the package reshipped, any refund will be handled in accordance with our Refund Policy and may be reduced by applicable shipping, handling, or other costs.

Lost, Damaged, or Missing Packages

Once an order has been handed over to the shipping carrier, delivery is subject to the carrier's handling and transportation procedures.

If tracking information indicates that a package has been delivered but you cannot locate it, please first check with household members, neighbors, building management, the delivery location, and the shipping carrier.

If your package appears to be lost or damaged during transit, please contact us as soon as possible.

We will make reasonable efforts to assist you and, where appropriate, work with the shipping carrier to investigate the issue.

Resolution of carrier-related claims may depend on the carrier's policies and investigation results.

Your Cancellation Window

An order can be canceled if the request is made before the item has been dispatched for delivery, provided that the request falls within the cancellation timeframe specified on our website.

Please contact us as soon as possible if you wish to cancel an order.

Cancellation requests are not guaranteed until confirmed by FestiveWink.

Once an order has been dispatched, we may be unable to cancel it. For orders that have already been shipped, please refer to our Refund Policy for information regarding returns or refunds.